1. Selling on LU Club

How do I sell my watch on LU Club?

Selling your luxury watch is simple. Submit your watch details through our Sell page, and our team will evaluate and authenticate it before listing it on our exclusive marketplace.

What types of watches can I sell?

We accept luxury timepieces from renowned brands such as Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Omega, Cartier, Hublot, and more. All watches must meet our authenticity and quality standards.

How do I get paid after selling my watch?

Once your watch is sold, we secure the transaction and process your payment safely via your preferred method. Payments are typically processed within 7 to 10 business days after confirmation.

Can I set my own selling price?

Yes, but our experts will provide a market-based evaluation to ensure competitive and fair pricing.

2. Buying on LU Club

How do I purchase a watch from LU Club?

Browse our curated selection of authenticated luxury watches, select your desired timepiece, and contact us via WhatsApp. Our team will reach out to you to send you all further details.

Are the watches authentic?

Yes. Every watch is rigorously inspected, verified, and authenticated by our experts before being listed for sale.

Can I return a purchased watch?

Due to the exclusive nature of luxury watches, all sales are final except in cases of authentication discrepancies or significant listing inaccuracies. For more information about returning products, please visit Refund and Returns Policy

How long does shipping take?

Shipping times vary based on location, but we strive to deliver within 5 to 10 business days. All shipments are fully insured and tracked for security.

What’s a Back-Order?

Back-Order is an item that can be ordered, and arrives within about 10 to 12 business days.

What if an item is Out-Of-Stock?
An Out-Of-Stock item is an item that we used to have in our inventory but is currently unavailable. We will notify you when the item is available again.

3. Authentication and Quality Assurance

How does LU Club verify authenticity?
Our expert team conducts rigorous multi-point inspections, checking serial numbers, materials, movements, and overall condition to guarantee authenticity.
What if I receive a watch that is not as described?
If the watch differs significantly from its listing, you must report it within 48 hours of delivery. Our team will investigate and resolve the issue accordingly. For more information about returning products, please visit Refund and Returns Policy
Do watches come with original boxes and papers?
Some watches include original packaging, warranty cards, and papers, while others do not. The listing details along with our team will specify what is included.

4. Security and Policies

Is my payment secure?
Yes. LU Club ensures fully encrypted and secure transactions for both buyers and sellers.
What is LU Club’s refund policy?
Refunds are only available in cases of authentication disputes, listing inaccuracies, or shipping damage. All claims must be submitted within 48 hours of delivery. For more information about refunding and returning products, please visit Refund and Returns Policy
Does LU Club offer warranties?
Warranty coverage varies by listing. Some watches may still have manufacturer warranties, while others are sold as-is.

5. General Inquiries

Can I trade in my watch for another?

Currently, LU Club focuses on buying and selling watches, but we may introduce trade-in options in the future.

Does LU Club sell watch accessories?
Yes. In addition to luxury watches, we offer premium watch accessories, including straps, storage cases, luxury pens.
How do I contact LU Club for support?

For any inquiries, reach out to us via:
Address : Jeddah, Saudi Arabia
Phone : +966 56 3690611
Email : info@lu.world